At Thread Myth, we are committed to ensuring your satisfaction with every purchase you make on our website. We understand that sometimes a product may not meet your expectations, and we want to make sure the return and refund process is as smooth and hassle-free as possible. Please read the following guidelines carefully to understand our policies regarding returns and refunds:

**1. Eligibility for Returns:**
– We accept returns for most products within 7 days of the delivery date.
– To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.

**3. Return Process:**
– To initiate a return, please contact our customer service team at info@threadmyth.com with your order details and reason for return.
– Our team will guide you through the return process and provide you with a return authorization (RA) number, along with instructions on how to return the item.

**4. Return Shipping:**
– Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part, such as receiving the wrong item or a defective product.
– We recommend using a trackable shipping service to ensure the safe return of the item.

**5. Refund Process:**
– Once we receive the returned item and verify its condition, we will process your refund within 7 business days.
– Refunds will be issued to the original method of payment used for the purchase.

**6. Restocking Fee:**
– A restocking fee may be applied for certain returns, especially for large or heavy items. This fee will be deducted from your refund amount.

**7. Damaged or Defective Items:**
– If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect.
– We will arrange for a replacement or offer a full refund, including any return shipping costs incurred.

**8. Cancellation Policy:**
– Orders can be canceled within 24 hours of purchase, provided they have not already been shipped.
– Once an order has been shipped, it cannot be canceled, but you may still initiate a return following the guidelines above.

**9. Exceptions:**
– In certain exceptional circumstances, we may offer returns or refunds outside of the standard policy. These exceptions will be handled on a case-by-case basis at our discretion.

**10. Contact Us:**
– If you have any questions or concerns regarding our Return & Refund Policy, please don’t hesitate to contact our customer service team at info@threadmyth.com.